Best Practices for Copying Your Catalog Store at the 24-Month Mark

Catalog stores in Chipply can remain open for a maximum of 24 months. Once a store reaches that limit, it will automatically close and stop accepting orders. When that happens, you will need to copy the store and reopen it to keep things running for your customers.

Rather than just treating this as a required task, think of it as an opportunity. Copying your store gives you a fresh start to update products, refresh your branding, and make improvements you have been putting off. The sections below walk you through everything you need to do.

Best Practice: Turn On Auto Store Copy

The single best thing you can do as a store gets close to its 24-month close date is turn on Auto Store Copy ahead of time. Once enabled, Chipply automatically creates a copy of the store the moment it closes, so there's no last-minute scramble and no gap where customers can't order.

To turn it on:

Open the catalog store in Chipply.
Go to the store's General Settings page.
Under General, find the Auto-copy after close toggle and turn it on.
Confirm the message letting you know the store will be copied automatically once it closes.

A few things worth knowing:

The toggle defaults to off and has to be turned on for each store individually. There is no bulk option, so if you have a lot of stores approaching their close date around the same time, work through your store list ahead of time.

It only triggers once per close event. If a store is already closed and you later edit its close date, that won't create an additional copy.

The toggle resets to off on the new copy, so you'll need to turn it back on if you want the next cycle to also auto-copy.

After the copy runs (success or failure), the assigned salesperson gets an email with the store name, sales ID, sales order, and outcome. If it fails, the salesperson can manually copy the store from the store list by hovering over it and clicking the copy button.

For more detail, see our help article: Auto Store Copy for Catalog Stores.

How to Copy and Reopen Your Store Manually

If a store closes without Auto Store Copy turned on, you'll need to copy it yourself. Copying a store in Chipply carries over your products, settings, and store configuration so you're not starting from scratch. For step-by-step instructions, visit our help article: How to Copy a Store.

Handling E-Certificate Codes

Good news, e-certificates no longer need to be manually exported and re-uploaded when you copy a store.

If the store uses Auto Store Copy, e-certificates (including $0 e-certs) are always copied over automatically. No extra step needed.

If you copy the store manually, look for the Copy E-Certificates toggle on the Copy Store page and turn it on to bring all e-certificates over from the original store.

Either way, everything carries over: active/inactive status, customer name and email, e-cert code, and balance (the remaining balance from the old store becomes both the issued and remaining amount on the new store). The Date Created on each copied e-cert updates to the date the store was copied. If there are e-certs you don't want on the new store, you can delete them since they haven't been used yet.

For full details, see our help article: Copying E-Certificates From Store to Store.

Best Practice: Use This as a Full Store Refresh

If your catalog store has been open for 24 months, a lot can change. Styles get discontinued, new products get added, and customer preferences shift. Copying your store is the perfect moment to do a full product refresh rather than just reopening the same store as-is.

Here are a few things to consider when refreshing your store:

Remove any discontinued or low-performing products and replace them with fresh options.

Update your store branding, banners, and logos if anything has changed.

Review your pricing and decoration options to make sure everything is current.

Use Chipply Templates to speed up the rebuild process significantly.

Pro Tip: Use Chipply Templates

Chipply Templates are one of the best ways to build and launch a refreshed store quickly. Instead of building product selections and store layouts from scratch, templates give you a proven starting point that you can customize to fit your customer. Whether you're rebuilding a long-running catalog store or launching a new one, templates save time at every step of the process.

Want to see templates in action? Check out our recent webinar: Build & Launch Stores Faster (June 2026), this session covers Chipply Templates along with the latest features and updates that make every store build quicker, smoother, and more efficient.

Quick Checklist Before Closing Your Old Store

Before you close or archive your old catalog store, run through this list:

Auto Store Copy toggle turned on well ahead of the close date (or the store has already been copied manually).

New store is live and accessible to customers.

Products, pricing, and settings have been reviewed and updated in the new store.

E-certificate codes have carried over automatically (Auto Store Copy) or the Copy E-Certificates toggle was turned on during a manual copy, if applicable.

The new store link has been shared with your customers.

Old store has been closed or archived.

If you have any further questions, please don't hesitate to reach out to the team.

Email: teamchipply@chipply.com
Phone: 262-202-8129