Chipply x ShopWorks Integration

The Chipply x ShopWorks integration has recently been updated to offer more flexibility, cleaner data mapping, and faster workflows. Whether you're setting it up for the first time or updating your current configuration, follow these tips to make the most of the connection.

Watch the Chipply x Shopworks Integration video:

What You Need Before Setup

1. Make sure you are enrolled in the Manage Orders API through ShopWorks.

2. Locate your Manage Orders API username and password — these will be entered in both Chipply and ShopWorks.

3. Download the Chipply Size Translation Table Excel file: Chipply Size Translation Table

Chipply Integration Setup

1. Log in to your Chipply account.

2. Click on the SETTINGS GEAR ICON  on the top right-hand side of your screen > then click DEALER SETTINGS, select System Integration on the left-hand menu.

3. If you don’t see ShopWorks in your list, click the + button and select ShopWorks.

4. Enter your Manage Orders API username and password.

5. Choose your pricing preference:

   • Product + Process price only

   • Product + Process + Oversize Charges and Options

   • Product + Process + Oversize + Options + Fundraising

6. Save your integration settings.

ShopWorks Setup

1. Log in to your ShopWorks account.

2. Navigate to Settings > Sales Orders > Order Types.

3. Create or confirm Order Type ID 199.

   • Label this “Chipply Web Orders” or similar.

   • This order type must be used for the integration to work properly.

4. Go to Settings > API > Order API, then click the + button to add a new integration.

5. Complete the integration form:

   • Integration Name: Chipply API

   • Type: Manage Orders

   • Time Zone: Set to your local time

   • URL: https://manageorders.com/onsite

   • Username and Password: Your Manage Orders API credentials (no extra spaces)

6. Scroll down to Additional Settings:

   • ✅ Enable Combine Line Items

   • ✅ Set a generic customer number (e.g., house account)

   • ✅ Set Order Type ID = 199

7. Under the Size Translation Table, click the red ❌ to clear any existing table.

8. Click the folder icon to upload the Chipply-provided Excel file.

   • If you do not have the Chipply Size Translation Table, you can download it: Chipply Size Translation Table

9. Save your integration and test the connection.

Best Practices for Chipply Store Setup

To ensure data transfers cleanly to ShopWorks, follow these tips when setting up your Chipply store:

• Design ID in ShopWorks = Type Code in Chipply

  • When creating artwork in Chipply, use a Design ID that already exists in ShopWorks.

  • If not available, the type code can be filled in later.

• Each Process = a Separate Job

  • Each decoration process (e.g., embroidery, screen print) in Chipply creates its own job in ShopWorks.

  • Products are grouped by how they are decorated.

Sending Orders to ShopWorks

1. In Chipply, go to your store and navigate to:
   Work Orders > Export to ShopWorks

2. In ShopWorks, go to:
   Orders API Home > Order API Import

3. Select your Chipply API integration.

4. Click the blue arrow to the right, then click Begin Import.

Optional: Merge API Orders (New Feature)

If your Chipply store uses multiple processes and you'd prefer one grouped order in ShopWorks:

1. Go to Merge API Orders in ShopWorks.

2. Toggle each job to Yes for merging.

3. Select a Primary Order.

4. ShopWorks will create a new API order that contains all merged jobs under a single order ID.

Final Tip

To keep things consistent, update your Sales Order setting in Chipply to match the Sales ID used in ShopWorks.

Need Help?

Contact Team Chipply for support or to request your Size Translation Table.

📞 Phone: 262-202-8129
📩 Email: teamchipply@chipply.biz