How to Refund an Order in Order Manager

How do I issue an order refund?

To issue a refund, open the order in Order Manager, remove the product being refunded, and then finalize the refund from the order screen.

What are the steps to refund an order?

1. Log in to your Account Dashboard.
2. Go to Order Manager.
3. Click the filter icon in the top right corner.
4. Search by the customer’s name or order number.
5. Locate the order and hover over it.
6. Click Edit.
7. Click the red trash can icon next to the product you want to refund.
8. Review the refund amount shown at the bottom of the page under Net Order Difference.
9. Click Refund at the top of the screen.
10. Click Accept to finalize the refund.

How can I confirm whether an order has already been refunded?

Check the order details in Notes and History. If the refund has already been processed, the refunded amount will be reflected there.