How to Set up the Fulfill Engine Integration

Chipply now integrates with Fulfill Engine, making it easy to purchase decorated items directly through your Chipply account.

How to Set Up the Fulfill Engine Integration

1) In your Fulfill Engine account, under Configuration click API Keys.

2) You will see two API keys available. Copy API Key 1, and note your Account ID, as you will need both.

Please Note: If you are unable to copy your API keys, try regenerating them and copying them again.

3) In your Chipply account, click the Settings gear icon in the top right corner, then navigate to Dealer Settings > Integrations.

4) If Fulfill Engine is not already listed under your Integrated Systems, click the + button in the top right and select Fulfill Engine.

5) Enter your API Key and Account ID from Fulfill Engine into the corresponding fields in Chipply.

6) Select your preferred Shipping Carrier and Shipping Method. This determines how Fulfill Engine will ship your products, either back to, or directly to your customer.

7) When finished, click Save (on the top right-hand side of your screen).

To verify that this integration is set up correctly, you should now be able to click on Decorations under Dealer settings and see that Fulfill Engine falls into the Vendors Tab.

Updating Artwork Vendor and Adding a Fulfill Engine Design ID

Fulfill Engine generates a Design ID that must be added to the corresponding artwork in your Chipply store. You will also need to set the Decoration Vendor to Fulfill Engine at the artwork level within your Chipply Store.

How to Find Your Design ID in Fulfill Engine

1) In Fulfill Engine, navigate to Orders and click View Designs.

2) You will see a list of all designs currently uploaded in your Fulfill Engine account. Locate the Design ID that corresponds to the artwork in your Chipply store.

Adding Your Fulfill Engine Design ID to Your Chipply Artwork

1) In your store, navigate to the Artwork page.

2) Select the artwork that requires a Design ID.

3) Change the Decoration Vendor to Fulfill Engine.

4) For each artwork variation, enter the corresponding variation ID from Fulfill Engine. Please note that without this ID, the integration will not function.

Repeat this process until all the artwork(s) you are going to utilize with Fulfill Engine are completed.

How to Set Up Your Processes/Products 

Setting up your processes correctly is the most critical step in ensuring a smooth and accurate integration with Fulfill Engine. Each decoration placement must have its own dedicated process, and products must be separated by type. For example, if you have both adult and youth products receiving a full front logo, you will need to create two separate processes: one for Adult Full Front Print and one for Youth Full Front Print.

We have also added a new field at both the process and product level to help streamline your store setup and align with the information required by Fulfill Engine.

Within each process, at the artwork and options level, you will find a new Location Details dropdown. This allows you to specify exactly what the artwork or option represents. For example, a full front print might be labeled as Full Front - Adult 12" x 12".

Location details are an important field to fill out on each process. In some cases, you may need to override the location details at the product level. For example, if most products in your store are set up with a left chest decoration, but one product has a brand logo that is positioned on the left chest, Chipply will default to placing the logo on the right chest. In this situation, you will need to navigate to that specific product and manually update the location details to reflect that the logo should be placed on the right chest.

How to Set Location Details Per Product

1. In your store, navigate to the Products page and use the filters to locate the products you would like to update.
2. Click Review at the top of the page. Beneath each artwork and option associated with a product, you will see the Location Details field. From here, you can manually update the artwork location details for each product as needed.

Understanding Shipping Options with Fulfill Engine

The shipping options available to you during the Fulfill Engine purchasing process are determined by how your store's distribution settings are configured in your General Settings. Below is a breakdown of what to expect based on your setup.

Ship Directly to Customer If your store is configured to offer Shipping to shoppers, then you will have the option to have FulFill Engine Ship Directly to the Customer or Ship to your dealer branch, depending on your preference.

Ship to Dealer Branch If your store is configured with in-store pickup, single pickup location, or multiple pickup locations, you will only have the option to ship products back to your branch instead of directly to the customer.

Both Options Available If your store is configured with a combination of shipping and pickup options (such as organization pickup, single pickup location, or multiple pickup locations), you will be able to choose between shipping directly to the customer or shipping products to your dealer branch at the time of purchase.

Adding Products to Your Store

To ensure a seamless experience, it is important to use products from the Fulfill Engine catalog when setting up this integration. Before launching your store, please verify that all products you are using for the processes that you have Fulfill Engine artwork attached are products that Fulfill Engine are integrated with.

Once all the steps above are completed, you can now launch your store and collect orders.

Purchasing Fulfill Engine Items

There is now a new Decorated Items tab within Purchasing. This is where you will be able to find the items that were purchased on your store, that are linked to your Fulfill Engine Integration.

To Purchase Items From Fulfill Engine

1. Within your store or catalog batch, navigate to Purchasing in the left-hand menu.
2. Click the Decorated Items tab, select Fulfill Engine, and click Next. Chipply will display all processes in your store that are connected to Fulfill Engine. Click Next again to continue.
3. With your products selected, click Check Availability. From here, you can fill in the following details:
   • PO Number
   • Attention Name
   • Ship Email
   • Notes (optional)
   • Shipping Carrier and Method
4. Chipply will ping Fulfill Engine to confirm item availability. Available items will display a green checkmark, while unavailable items will display a red X. Please note that for best practices on using Chipply's Purchasing Utility, reach out to our team.
5. Once you are ready to purchase, click Order Digitally and verify that your PO Number, Attention Name, Ship Email, and Shipping Carrier and Method are all correct before proceeding.