Triangle Indicator on a Product – Missing or Incorrect Artwork Location

If you ever notice a yellow triangle on a product, it usually means one of the following issues:

1. Incorrect Artwork Location
   An “artwork location” was assigned, but it isn’t compatible with the product. For instance, selecting a “full front” location on a polo would trigger this warning.

2. Missing Artwork Location Box
   The product doesn’t have an “artwork location” box assigned, so you’ll need to manually add one. For example, if you create a custom product for your store and assign it to a process that has an artwork, Chipply won’t automatically place the logo on that product—you’ll need to add it manually.

Troubleshooting: Incorrect Artwork Location

1. Check the Process
   Ensure the product has the correct process assigned.

2. Review the Artwork Location

   If the process is correct, update or adjust the “artwork location' field within that process.

3. Verify with Vendor Specifications
   If the “artwork location" field matches vendor specs but the issue persists, contact teamchipply@chipply.biz for support.

Troubleshooting: Missing Artwork Location Box

1. Hover over the product and click REVIEW.
2. Click the settings gear Icon on the image that has the yellow triangle.
3. Click the + button next to Image Layout.
4. From the artwork drop-down, choose the logo and place it on the product.

Process Tips: “OR” vs. “AND”

• OR: Use when artwork should appear in one location or another (e.g., chest or full front). Create two separate processes.

• AND: Use when artwork should appear in multiple locations together (e.g., full front and full back). Add all locations within the same process.