Each order in Chipply has a Notes and Transactions menu, showing the date/time of the initial transaction and any updates. This helps track refunds or errors during the order process.
How to Access Notes and Transactions:
1) First, navigate to Order Manager within your store or at the top of your dashboard and use the search fields to find the order that you want to view the transaction history on.
2) Once you have found your order, hover over it and click on Notes and Transactions.
3) You can now view the Transactional History of the order and any Internal Notes.
Transactional History:
This section will show the history of the transactions. The date/time of the initial purchase will always appear. Additionally, if any subsequent refunds or changes take place on the order, you'll be able to see the date/time of those as well.
Internal Notes:
You are able to add any notes here regarding the transactions. Along with adding your own notes, other notes can appear here as well, such as order failure error codes (example: invalid credit card number).
