Each order in Chipply has a Notes and Transactions menu, showing the date/time of the initial transaction and any updates. This helps track refunds or errors during the order process.
How to Access Notes and Transactions:
1) Search for the order through Order Manager.
2) Click SELECT to enter the customer's order.
3) Click Notes and Transactions to see the transaction history for that order.
Notes and Transactions Explained
Transactional History:
This section will show the history of the transactions. The date/time of the initial purchase will always appear. Additionally, if any subsequent refunds or changes take place on the order, you'll be able to see the date/time of those as well.
Internal Notes:
You are able to add any notes here regarding the transactions. Along with adding your own notes, other notes can appear here as well, such as order failure error codes (example: invalid credit card number).