Why Can't I Delete a Product?

If Chipply won't let you delete a product, it's because that product has touched a cart or an order at some point, even if the store shows zero orders.

Just adding a product to a cart is enough to lock it, whether or not anyone ever checked out. So an abandoned cart, a test order, or a cancelled order can all be the reason, not just current, active orders.

How to Deactivate a Product

Deactivating removes the product from the storefront without touching your order history, so it's what to use instead of deleting.

1. Go to your store's Products page and use the search filters to find the product you want to deactivate.
2. In the Active column, click the toggle to switch it off.

Shoppers no longer see it, but nothing else on the store is affected. You can reactivate it later, or add a fresh version as a new product if needed.