How to Mark an Order as Shipped or Complete

When an order has shipped or been picked up, update its status so your team and your customers know where things stand. You can update whole orders, specific items, or a whole store at once.

How to Find an Order

1. In your store, go to Order Manager.
2. Use the search and filters to find the order by the customer's first or last name, email address, phone number, or order number.

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How to Change the Status of an Order

1. In your store, go to Order Manager.
2. Check the box next to the order you want to update. You can select more than one.
3. Click Bulk Actions, then Update Status.
4. Choose the new status: Complete, Partial, or Pending.

Tip: If you mark the wrong order as complete, follow the same steps to change it back to Pending.

Learn About Order History in Order Manager

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How to Mark Individual Items as Shipped

Use this when only part of an order has shipped, or a customer has items with different statuses.

1. In Order Manager, open Order Manager Items.
2. Select the item(s) you want to update.
3. Click Bulk Actions, then Update Status.
4. Choose the new status: Backordered, New, Received/Pulled, or Shipped/Picked Up.

To update just one customer's items, click the Customer Orders button on the item, select the customer's order, and change the status in the order details.

Learn How to Update the Status Within Order Manager Items

What is Order Manager Items?

Learn How to Filter Items Within Order Manager Items

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How to Mark a Whole Store as Complete

1. In your closed store, go to the General Settings page.
2. Use the Store Status dropdown at the top to choose Complete.

This is also where you move a store from Closed to Production or Sorting. When a store is set to Complete, all of its items are marked Shipped/Picked Up automatically, except items marked Backordered.

Learn About Updating Store Statuses Once Your Store is Closed

Learn How to Update Store/Catalog Batch Status in Bulk

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Good to Know

• Catalog stores update by batch. For catalog stores, update the status on the batch, since that's where the orders live.
• ShipStation adds tracking for you. When you send orders through the ShipStation integration, tracking numbers come back into Order Manager so you can see them on the order. How to Send Orders to ShipStation
• Send tracking emails automatically. Set Up Automatic Tracking Emails Within ShipStation
• Backordered items and ShipStation. Smarter Handling for Backorders
• Statuses aren't updating from ShipStation? If an order has shipped in ShipStation but still shows as pending in Chipply, reach out to your Chipply team so we can take a look.
• Let customers know their order is ready. Messaging Customers Through Order Manager